Shipping policy

Shipping Policy — Abu Ibrahim Scents

At Abu Ibrahim Scents, we are committed to delivering our premium luxury attars and fragrances to your doorstep safely and promptly. Because our products are housed in delicate glass bottles and luxury packaging, we take extra care in handling and packaging every order.

1. Order Processing Time

Standard Processing: All orders are processed, verified, and carefully packed within 1 to 2 business days (excluding Sundays and national holidays).
Peak Seasons: During promotional sales, Eid holidays, or special launches, processing times may experience a slight delay. If there is a significant delay in your shipment, we will contact you via email or phone/WhatsApp.

2. Shipping Rates & Delivery Estimates

We partner with reliable courier services to ensure fast and secure nationwide delivery across Pakistan.

Shipping Method	Estimated Delivery Time	Cost
Standard Nationwide Shipping	3 – 5 Business Days	Rs. [Enter Rate, e.g., 200 / 250]
Free Shipping Promotion	3 – 5 Business Days	FREE on orders over Rs. [Enter Amount, e.g., 3,000]
Same-City Delivery (If Applicable)	1 – 2 Business Days	[Enter Rate or N/A]

Note: Delivery timelines are estimates and commence from the date of dispatch, not the date of order placement. Remote or out-of-service areas may require an additional 1–2 business days.

3. Shipment Confirmation & Order Tracking

Once your order has been dispatched from our warehouse, you will receive a Shipment Confirmation SMS/Email containing your courier tracking number.
The tracking number typically becomes active within 12 to 24 hours after dispatch. You can track your parcel directly on the courier partner’s website.

4. Payment Methods & Cash on Delivery (COD)

We offer Cash on Delivery (COD) nationwide as well as secure prepaid options (Bank Transfer, JazzCash, EasyPaisa, or Credit/Debit Card).
For COD orders, our courier partner will collect the exact invoice amount in cash upon handover of the package. Please ensure someone is available at the delivery address to receive and pay for the order.

5. Fragile Handling & Damages

Perfumery products require specialized handling. We use high-grade bubble wrap, secure inserts, and sturdy outer boxes to prevent breakage or leakage. However, in the rare event that your order arrives damaged:

Do not accept a parcel if the outer packaging is severely crushed or visibly leaking.
If you discover leakage or broken glass after opening, contact us within 24 hours of delivery.
Provide your Order Number and clear photos/videos of the damaged item and packaging via WhatsApp or Email. We will arrange a prompt replacement or resolve the issue to your satisfaction.

6. Incorrect Address or Failed Deliveries

Please ensure that your complete delivery address, house/street number, city, and active phone number are entered correctly at checkout.
Couriers typically attempt delivery 2 times. If a parcel is returned to us due to an incorrect address, an unreachable phone number, or delivery refusal, the customer may be responsible for re-shipping charges on future orders.